Of course you have the right to return the item to us within 30 days after you have received the shipment. In this case you will get your full purchase price back if the item has not been washed out, damaged, smoked or otherwise changed in such a way that we can no longer offer it as "new" to other customers.
For the sake of the environment we ask you to consider the following points.
This is very unfortunate and unfortunately there is nothing we can do. Of course we will take the item back. Please handle the item carefully and send it back to us in its original packaging if possible. Please enclose the delivery bill or the invoice that you have received with your return, so we can assign the return very quickly to your order and you get your money back immediately.
Here, too, you have of course the full right of return. Sometimes it makes sense, especially with babies and children to briefly check whether the article will fit in the foreseeable future. If you and your child like the style and quality of the article, then take a moment and think about whether your treasure might not have grown in soon. This way you avoid return costs and protect the environment. You can then be proud of yourself that you have saved resources and the environment for your child a little bit.
This is very unfortunate to hear, but of course we will take the item back in that case. Please treat the item with care and send it back to us in its original packaging if possible. You can enclose the delivery bill or the invoice you received with your return, you do NOT need to print out an extra return bill or anything like that, so we can assign the return to your order very quickly and you will get your money back immediately.
We and also the manufacturers attach great importance to quality, but it can still happen that a button is missing, a zipper is stuck or another processing error has occurred. First of all, we kindly ask you not to get upset, definitely no one did this on purpose and deliberately sent you a defective item. Neither we, nor other dealers are happy about such messages. In most cases, the problem can be fixed with a few deft moves or pinpricks. Sometimes the local tailor might be asked to help you with his or her craftsmanship for a small amount of 5-10 €. It is best to send us a photo or give us a call and we will find a solution together. Please note that the employee can not be held responsible for this error and will always try to find an amicable solution with you.
Well, sometimes you can actually want something first and then not want it anymore. We all know that. Even in this case you can send the item back to us. Nevertheless, please pay attention to the fact that returns are a big problem in online trade, both with us and with other retailers/retailers. Nobody but the shipping service providers earn in such a situation. It costs you time possibly money and nerves and unfortunately it costs us a lot of time and shipping fees. The biggest loser in this situation, however, is all of our environment, which is burdened with a packaging and transport more.
This is your right and we not only have to deal with it, but we can. However, please handle the item with care and send it back to us in its original packaging if possible. Please enclose the delivery bill or the invoice that you have received with your return, so we can assign the return very quickly to your order and you get your money back immediately.
You can send the item to us as soon as possible after you realize that you do not want to keep it. We promise to handle the return process as quickly as possible for every single order. It usually takes 1-2 business days for the return to reach us, and then another 1-2 business days for your return to take its turn to be inspected and processed. If everything is okay, we will send you your money back.
As you should have noticed on our site, we attach great importance to environmental protection. Therefore, we would like to ask you not to damage the outer packaging (bag) of the item if possible, so it can be reused in the best case and the environment is protected. The same applies to the shipping packaging (envelope, COEX bag or cardboard box), you can already upon receipt of your shipment to make sure that you open it carefully to use it again in case of a return.
Once we receive the return, it is usually checked within 1-2 business days. If everything is okay, we send the purchase price out to you, this can take another 1-2 business days (for bank transfer) depending on the payment method.